Frequently Asked Questions (FAQs)

1. What types of products does Domestic Crate offer?

At Domestic Crate, we specialize in offering a curated selection of home essential products designed to address everyday challenges and enhance your living space. Our collection focuses on innovative solutions that solve common household problems, ensuring that every item serves a practical purpose in making your home more efficient and comfortable. Explore our range and discover how Domestic Crate can simplify and improve your everyday life.

2. How can I place an order?

To place an order, simply browse our website and add the items you wish to purchase to your cart. When you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You’ll receive a confirmation email once your order is successfully placed.

3. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled within 1 hour of placing them. If you need to make changes, please contact our customer service team at support@domesticcrate.com as soon as possible. Once the order is processed or shipped, modifications cannot be made.

4. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

5. What is Domestic Crate’s shipping policy?

Domestic Crate offers Standard and Express shipping. Shipping costs are calculated at checkout based on your order size and delivery address. Orders over CAD/USD $150 (before taxes) qualify for free standard shipping. For more details, please refer to our Shipping and Delivery Policy.

6. What is your return and refund policy?

We accept returns for items in their original, unused condition within 7 days of delivery. To initiate a return, please contact our customer service team for a Return Authorization Number. Refunds will be issued to the original payment method after the returned item is inspected. For more details, please refer to our Refund and Return Policy.

7. Do you offer international shipping?

Currently, Domestic Crate ships only to United States and Canada. We do not offer international shipping at this time.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery. We will provide instructions for returning the item and arrange for a replacement or refund.

9: Do you offer exchanges for products?

We do not offer exchanges for products at this time. Instead, we accept returns for certain items within 7 days of delivery. If you wish to return an item, please follow the steps outlined in our Return & Refund Policy. We are unable to process exchanges for different sizes, colors, or other products. For details on which items are eligible for return, please refer to the product description or contact our customer service team for further assistance.

10. How can I stay updated on new products and promotions?

To stay informed about new products, special offers, and promotions, you can sign up for our newsletter on our website. You can also follow us on our social media channels for the latest updates.